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24
Host Networks - COVID-19 Update #2
Posted by Bob Woolley on 24 March 2020 05:38 PM
Host Networks values the health and welfare of all of our customers, staff and partners. In response to the spread of the Novel Coronavirus (COVID-19), Host Networks has enacted a response plan that will help to protect the health and safety of all our customers, staff and partners. These precautions help to minimise the risk of impact to customer services and the Host Networks support team.

This email details the second stage of our response to the evolving situation.



We are continuing to follow guidance from World Health Organisation and local health authorities. As an essential service, Host Networks services and support will remain in operation, additional steps are being taken to limit data centre access to visits that are critical. Host Networks will closely monitor the situation as it further develops, and further changes to our response plan may be required to ensure that our approach stays relevant to the situation.

Key policy items of the current Host Networks response:

- Host Networks data centre physical access is being restricted to critical work only. Data centre access is limited to 1 person per company at any one time.
We ask all customers who are not performing critical work to consider using our remote hands service or re-scheduling your access for a later time.
Our sign in procedures have also changed, Host Networks will now complete the sign in register on behalf of the customer to limit unnecessary physical interactions.
Our team is here to help, if you would like to discuss your access request or planned work at the data centre please submit a ticket and we will find a solution.

- Host Networks have moved to a single technician onsite during 9-5 Monday to Friday with all other staff working from home.
Host Networks will continue to receive customer deliveries and perform remote hands work while also providing our fantastic customer support through our ticket system.

- All face to face meetings and non-critical site visits are now suspended. Phone calls, teleconferencing and remote hands will be used in place to help our customers.

- Host Networks is monitoring stock levels and vendor supply chains to ensure that parts and equipment are maintained for all critical services.
Our data centre, network and associated products are designed to be achieve high levels of uptime, stability and redundancy and we do not anticipate any impact to our services.

- Host Networks travel is limited to domestic only destinations to allow us to maintain our infrastructure.
Our local support and management team will be required to self-isolate and work from home for a 14 day period if they return from international travel, are exposed to persons who have travelled internationally within the past 14 days or if they experience cold or flu-like symptoms.

- All visitors and staff are asked to comply with current World Health Organisation advise and ensure that you frequently wash your hands with soap and water and avoid touching your eyes, nose and mouth.
Host Networks provides liquid soap and disposable towels in the bathrooms along with hand sanitiser in customer common areas.

- If you are experiencing any cold or flu-like symptoms, have been in close contact with people who have travelled to an area with a high rate of disease transmission or have yourself visited an area with high rates of disease transmission within the past 14 days, you must notify Host Networks before accessing our data centre facility. We may request that you undergo the recommended 14 self-isolation period before accessing the facility.

Host Networks prioritises the health and safety of our customers, staff and partners. We appreciate your cooperation and understanding for any inconvenience that these policies may cause.
If you have any questions regarding our response to the Coronavirus, please contact our support team.



Kind regards,

Bob Woolley
Host Networks


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