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Apr
15
Office Hours - Closed Easter Holiday and Anzac Day
Posted by NOC Desk Monitors on 15 April 2019 04:53 PM
Dear Customers,

Our office will be closed on Friday the 19th of April through Monday the 22nd of April for the Easter public holidays and again on Thursday the 25th for Anzac Day.

Our NOC staff will continue to monitor the facilities and network during this period. Any provisioning of services over the Easter period will not be started until Tuesday 23rd of April. No services will be provisioned on Anzac Day. If you require any emergency Remote Hands or Escorted Access during this time, please follow standard procedures by filling out the appropriate form on our website (https://www.hostnetworks.com.au/support/forms), followed by calling our Emergency After Hours phone. If you do not have this number, now is a good time to review your initial welcome email, or ask for a copy of it by emailing support@hostnetworks.com.au. During the public holidays weekend rates for Remote Hands and Escorted Access will apply.

Host Networks wishes all of our customers a safe and relaxing long weekend.

Closed Dates: Friday 19/04/2019, Monday 22/04/2019, Thursday 25/04/2019.

Kind regards,

Host Networks NOC

e: support@hostnetworks.com.au
w: https://hostnetworks.com.au/
t: https://twitter.com/HostNetworks
f: https://facebook.com/HostNetworksAU
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Jan
21
Office Hours - Closed Monday 28th January
Posted by Bob Woolley on 21 January 2019 01:22 PM

Dear Customers,

 

Our office will be closed on Monday the 28th for the Australia Day public holiday. 

Our NOC staff will continue to monitor the facilities and network during this period. Any provisioning of services including cross connects, will not be started until Tuesday 29th of January. If you require any emergency Remote Hands or Escorted Access during this time, please follow standard procedures by filling out the appropriate form on our website (https://www.hostnetworks.com.au/support/forms), followed by calling our Emergency After hours phone. If you do not have this number, now is a good time to review your initial welcome email or ask for a copy of it by emailing support@hostnetworks.com.au. During the public holidays weekend rates for Remote Hands and Escorted Access will apply.

Host Networks wishes all of our customers a safe and relaxing Australia Day.

 

Kind regards,

Kind Regards,
Host Networks NOC

e: support@hostnetworks.com.au
w: https://hostnetworks.com.au/
t: https://twitter.com/HostNetworks
f: https://facebook.com/HostNetworksAU


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Dec
12
Office Hours - Holiday Season 2018
Posted by NOC Desk Monitors on 12 December 2018 04:44 PM
Dear Customers,

Our office will be closed from close of business on Friday 21st of December through Tuesday 1st of January for the holiday period.

Our NOC staff will continue to monitor the facilities and network during this period. Any provisioning of services will not be started until Wednesday 2nd of January. If you require any emergency Remote Hands or Escorted Access during this time, please follow standard procedures by filling out the appropriate form on our website (https://www.hostnetworks.com.au/support/forms), followed by calling our Emergency After Hours phone. If you do not have this number, now is a good time to review your initial welcome email, or ask for a copy of it by emailing support@hostnetworks.com.au. During the public holidays weekend rates for Remote Hands and Escorted Access will apply.

Host Networks wishes all of our customers a safe and relaxing holiday.

Important Dates: Last day open is 21/12/2018, first day back is 02/01/2019.


Kind regards,

Host Networks NOC



Ph: (07) 3118 5449
support@hostnetworks.com.au
https://www.hostnetworks.com.au/



Helpful Links:

https://status.hostnetworks.com.au

https://tools.hostnetworks.com.au/

https://www.facebook.com/hostnetworksau
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Oct
17
Dear Customers,


As part of Host Networks hardware evaluation and refresh process we will be replacing some of our existing CITEC Computer room air conditioning (CRAC) systems with new Vertiv (Ex-Emerson) systems in the coming weeks. This change will bring our infrastructure back to modern standards and allow us to take advantage of technological improvements along with improved parts and support availability. Performing AC replacement work will require that Host Networks operates our redundant cooling solutions and manually manages the facility airflow characteristics during certain times. These upgrades have been programmed with our cooling partner AG Coombs who has been responsible for cooling design and maintenance work at our BNE1 facility.

If you are using our Co-location, Dedicated servers, Cloud servers, Shared co-location or Web-hosting your service will not be affected due to Host Networks redundant cooling topology and multiple backup units.
To allow key parts of this installation to take place, Host Networks will be electing to use manual air conditioning controls during specific periods of time, especially while the raised floor area is open during the installation. During these times Host Networks facility temperatures and humidity may stray higher and lower than typical, our staff will be keeping a close eye on the environment and making adjustments as necessary.

Live updates for the start and completion of each upgrade event will be posted on our @HostNetworks twitter account.
https://twitter.com/hostnetworks


Services affected: No affect to customer services - hazard notice only.

Devices affected:
 - BNE1 - AC2 System
 - BNE1 - AC3 System
 - BNE1 - AC4 System


The works have been scheduled as follows:

Start Time: Monday 22nd October 6AM AEST (GMT +10)
End Time: Friday 21st December 6PM AEST (GMT +10)
Duration: 90 days



Kind Regards,
Host Networks NOC

e: support@hostnetworks.com.au
w: https://hostnetworks.com.au/
t: https://twitter.com/HostNetworks
f: https://facebook.com/HostNetworksAU
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Sep
26
Office Hours - Closed Monday 1st of October 2018
Posted by Aaron Lyons on 26 September 2018 12:25 PM
Dear Customers,

Our office will be closed on Monday 1st of October for the Queen's Birthday public holiday.

Our NOC staff will continue to monitor the facilities and network during this period. Any provisioning of services over this period will not be started until Tuesday 2nd of October. If you require any emergency Remote Hands or Escorted Access during this time, please follow standard procedures by filling out the appropriate form on our website (https://www.hostnetworks.com.au/support/forms), followed by calling our Emergency After Hours phone. If you do not have this number, now is a good time to review your initial welcome email, or ask for a copy of it by emailing support@hostnetworks.com.au. During the public holidays weekend rates for Remote Hands and Escorted Access will apply.

Host Networks wishes all of our customers a safe and relaxing holiday.


Kind regards,

Host Networks NOC



Ph: (07) 3118 5449
support@hostnetworks.com.au
https://www.hostnetworks.com.au/



Helpful Links:

https://status.hostnetworks.com.au

https://tools.hostnetworks.com.au/

https://www.facebook.com/hostnetworksau

https://twitter.com/HostNetworks
Read more »



Sep
14
Dear Customers,


As part of Host Networks hardware evaluation and refresh process we will be replacing our existing Silcon UPS systems with new ABB UPS systems in the coming weeks. This change will bring our infrastructure up to modern standards and allow us to take advantage of technological improvements along with improved parts and support availability. Performing UPS replacement work will require that Host Networks operates our site in a state of reduced redundancy for several short periods of time. These upgrades have been programmed with our electrical partner Sure Power who has been responsible for electrical design and maintenance work at our facility, including the design and build of our BNE1 facility in 2007.
This scheduled works event will also include the installation of an additional switchboard to support B Feed power circuits for our co-location customers.

If you are using our Co-location, Dedicated servers, Cloud servers, Shared co-location or Web-hosting your service will not be affected due to Host Networks redundant power topology and bypass system design.
To allow key parts of this installation to take place, Host Networks will be electing to use onsite power generation instead of grid power. During these times Host Networks will be running at reduced power redundancy but power will not be disrupted to customer circuits.

Live updates for the start and completion of each upgrade event will be posted on our @HostNetworks twitter account.
https://twitter.com/hostnetworks


Devices affected:
 - BNE1 - UPS1 System
 - BNE1 - UPS2 System
 - BNE1 - UPS3 System

The works have been scheduled as follows:

Services affected: No affect to customer power circuits.

Start Time: Wednesday 19th September 8AM AEST (GMT +10)
End Time: Thursday 27th September 6PM AEST (GMT +10)
Duration: Nine days.



Kind Regards,
Host Networks NOC

e: support@hostnetworks.com.au
w: https://hostnetworks.com.au/
t: https://twitter.com/HostNetworks
f: https://facebook.com/HostNetworksAU
Read more »