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Sep
26
Office Hours - Closed Monday 1st of October 2018
Posted by Aaron Lyons on 26 September 2018 12:25 PM
Dear Customers,

Our office will be closed on Monday 1st of October for the Queen's Birthday public holiday.

Our NOC staff will continue to monitor the facilities and network during this period. Any provisioning of services over this period will not be started until Tuesday 2nd of October. If you require any emergency Remote Hands or Escorted Access during this time, please follow standard procedures by filling out the appropriate form on our website (https://www.hostnetworks.com.au/support/forms), followed by calling our Emergency After Hours phone. If you do not have this number, now is a good time to review your initial welcome email, or ask for a copy of it by emailing support@hostnetworks.com.au. During the public holidays weekend rates for Remote Hands and Escorted Access will apply.

Host Networks wishes all of our customers a safe and relaxing holiday.


Kind regards,

Host Networks NOC



Ph: (07) 3118 5449
support@hostnetworks.com.au
https://www.hostnetworks.com.au/



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Sep
14
Dear Customers,


As part of Host Networks hardware evaluation and refresh process we will be replacing our existing Silcon UPS systems with new ABB UPS systems in the coming weeks. This change will bring our infrastructure up to modern standards and allow us to take advantage of technological improvements along with improved parts and support availability. Performing UPS replacement work will require that Host Networks operates our site in a state of reduced redundancy for several short periods of time. These upgrades have been programmed with our electrical partner Sure Power who has been responsible for electrical design and maintenance work at our facility, including the design and build of our BNE1 facility in 2007.
This scheduled works event will also include the installation of an additional switchboard to support B Feed power circuits for our co-location customers.

If you are using our Co-location, Dedicated servers, Cloud servers, Shared co-location or Web-hosting your service will not be affected due to Host Networks redundant power topology and bypass system design.
To allow key parts of this installation to take place, Host Networks will be electing to use onsite power generation instead of grid power. During these times Host Networks will be running at reduced power redundancy but power will not be disrupted to customer circuits.

Live updates for the start and completion of each upgrade event will be posted on our @HostNetworks twitter account.
https://twitter.com/hostnetworks


Devices affected:
 - BNE1 - UPS1 System
 - BNE1 - UPS2 System
 - BNE1 - UPS3 System

The works have been scheduled as follows:

Services affected: No affect to customer power circuits.

Start Time: Wednesday 19th September 8AM AEST (GMT +10)
End Time: Thursday 27th September 6PM AEST (GMT +10)
Duration: Nine days.



Kind Regards,
Host Networks NOC

e: support@hostnetworks.com.au
w: https://hostnetworks.com.au/
t: https://twitter.com/HostNetworks
f: https://facebook.com/HostNetworksAU
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Sep
14
Scheduled Network Maintenance Wednesday 19th September - Wednesday 3rd October
Posted by Bob Woolley on 14 September 2018 04:58 PM
Dear Customers,


Due to ongoing stability issues on our core Juniper routers, we have liaised with the hardware vendor and elected to upgrade to a new firmware version. This change will help to resolve the fault experienced with the route process daemon (RPD). Performing firmware upgrades on our routers will require a scheduled period of downtime to perform these upgrades and confirm functionality before restoring the router into our network. Due to the importance of this work we are scheduling these upgrades as soon as is reasonably practical. These upgrades are being performed by Host Networks senior technicians and also vendor support technicians who will be assisting with the upgrades.

If you are using our Dedicated servers, Cloud servers, Shared co-location or Web-hosting your service will not be affected due to Host Networks redundant network topology.

If you use BGP routing to connect with AS4851 (ie some of our co-location customers), it is important that you check your network configuration to ensure that you are using more than a single BGP session with Host Networks (AS4851). This will ensure that your services remain online throughout these scheduled works. Only one router per site will be worked on at any one time. All maintenance works will be performed outside of core business hours to minimise the effect of these changes.
Host Networks will be able to confirm received routes or any other technical details for your BGP sessions, please contact our NOC team (simply reply to this notification) if you would like to perform further checks.


Live updates for the start and completion of each upgrade event will be posted on our @HostNetworks twitter account.
https://twitter.com/hostnetworks


Devices affected:
- Brisbane Router 1 (BNE1-RTR1)
- Brisbane Router 2 (BNE1-RTR2)
- Sydney Router 1 (SYD1-RTR1)
- Sydney Router 2 (SYD1-RTR2)


The works have been scheduled as follows:

Services affected: BGP Sessions with Host Networks AS4851

Start Time: Wednesday 19th September 8PM AEST (GMT +10)
End Time: Wednesday 3rd Octobert 2AM AEST (GMT +10) 
Duration: Two Weeks



Kind Regards,
Host Networks NOC

e: support@hostnetworks.com.au
w: https://hostnetworks.com.au/
t: https://twitter.com/HostNetworks
f: https://facebook.com/HostNetworksAU
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Sep
5
Host Networks - Generator load testing
Posted by Bob Woolley on 05 September 2018 10:32 AM
Dear Customers,


Host Networks will be performing a follow up generator load test on Wednesday the 05th of September to confirm system operation after recent system maintenance.
There will be no impact to customer power circuits due to this testing, both utility power and UPS systems will remain available throughout the tests.


The works have been scheduled as follows:

Generator load testing 

Start Time: Wednesday 05th September 8AM AEST (GMT +10)
End Time: Wednesday 05th September 12PM AEST (GMT +10)
Duration: 4 Hours 



Kind Regards,
Host Networks NOC

e: support@hostnetworks.com.au
w: https://hostnetworks.com.au/
t: https://twitter.com/HostNetworks
f: https://facebook.com/HostNetworksAU
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Aug
27
Host Networks - Generator load testing
Posted by Bob Woolley on 27 August 2018 08:57 AM
Dear Customers,


Host Networks will be performing a generator load test on Monday the 27th of August in preparation for upcoming major infrastructure works.
There will be no impact to customer power circuits due to this testing, both utility power and UPS systems will remain available throughout the tests 


The works have been scheduled as follows:

Generator load testing 

Start Time: Monday 27th August 8AM AEST (GMT +10)
End Time: Monday 27th August 6PM AEST (GMT +10) 
Duration: 10 Hours 



Kind Regards,
Host Networks NOC

e: support@hostnetworks.com.au
w: https://hostnetworks.com.au/
t: https://twitter.com/HostNetworks
f: https://facebook.com/HostNetworksAU
Read more »



Aug
20
Scheduled Network Maintenance Monday 20th August - Monday 27th August
Posted by Bob Woolley on 20 August 2018 04:55 PM
Dear Customers,


Due to recent stability issues on our primary Juniper routers, we have been instructed by the vendor to change to a new firmware version. This change will help to resolve the fault experienced with the route process daemon (RPD). Performing firmware upgrades on our routers will require a scheduled period of downtime to perform these upgrades and confirm functionality before restoring the router into our network. Due to the importance of this work we are scheduling these upgrades as soon as is reasonably practical. These upgrades are being performed by Host Networks senior technicians and also vendor support technicians who will be onsite assisting with the upgrades.

If you are using our Dedicated servers, Cloud servers, Shared co-location or Web-hosting your service will not be affected due to Host Networks redundant network topology.

If you use BGP routing to connect with AS4851 (ie Some co-location customers), it is important that you check your network configuration to ensure that you are using more than a single BGP session with Host Networks (AS4851). This will ensure that your services remain online throughout these scheduled works as only one router per site will be upgraded on each scheduled date. Host Networks will be able to confirm received routes or any other technical details for your BGP sessions, please contact our NOC team (simply reply to this notification) if you would like to perform further checks.

Live updates for the start and completion of each upgrade event will be posted on our @HostNetworks twitter account.
https://twitter.com/hostnetworks


Devices affected:
- Brisbane Router 1 (BNE1-RTR1)
- Brisbane Router 2 (BNE1-RTR2)
- Sydney Router 1 (SYD1-RTR1)
- Sydney Router 2 (SYD1-RTR2)


The works have been scheduled as follows:

Services affected: BGP Sessions with Host Networks AS4851

Start Time: Monday 20th August 10PM AEST (GMT +10)
End Time: Tuesday 21st August 2AM AEST (GMT +10) 
Duration: 4 Hours 
Devices: 
BNE1-RTR2

Start Time: Thursday 23rd August 10PM AEST (GMT +10) 
End Time: Friday 24th August 2AM AEST (GMT +10)
Duration: 4 Hours 
Devices:
BNE1-RTR1
SYD1-RTR2

Start Time: Monday 27th August 10PM AEST (GMT +10) 
End Time: Tuesday 28th August 2AM AEST (GMT +10)
Duration: 4 Hours 
Devices:
SYD1-RTR1



Kind Regards,
Host Networks NOC

e: support@hostnetworks.com.au
w: https://hostnetworks.com.au/
t: https://twitter.com/HostNetworks
f: https://facebook.com/HostNetworksAU
Read more »