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Feb
16
Scheduled Network Maintenance Tuesday 23rd - Thursday 25th February 2021
Posted by NOC Desk Monitors on 16 February 2021 05:55 PM
Dear Customers,

As part of our ongoing network upgrades and maintenance we will be performing hardware replacement on our redundant equipment at our Sydney POP.
During these upgrades individual devices will be replaced, we do not anticipate any interruption to network traffic during this time.
Due to the topology of our network we anticipate that you will see brief periods of routing changes and small changes to site latency during this window only (<50ms variation).


Type: Scheduled works - Hazard notice only

Start: 07:00 PM, Tuesday 23rd February 2021 AEST

End: 02:00 AM, Thursday 25th February 2021 AEST


Only one device will be worked on at any one time. All maintenance works will be performed outside of core business hours to minimise the effect of these changes.

Host Networks network engineers and our vendor support contractors will be on-site in both Sydney and Brisbane during these operations.
Our @HostNetworks Twitter feed will provide live updates as the work is completed.


Kind regards,
Host Networks NOC

e: support@hostnetworks.com.au
w: https://hostnetworks.com.au/
t: https://twitter.com/HostNetworks
f: https://facebook.com/HostNetworksAU
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Jan
21
Office Hours - Closed Tuesday 26th January 2021
Posted by Bob Woolley on 21 January 2021 03:21 PM
Dear Customers,


Our office will be closed on Tuesday the 26th of January for the Australia Day public holiday. 

Our NOC staff will continue to monitor the facilities and network during this period. Any provisioning of services will not be started until Wednesday the 27th of January. If you require any emergency Remote Hands or Escorted Access during this time, please follow standard procedures by filling out the appropriate form on our website (https://www.hostnetworks.com.au/support/forms), followed by calling our Emergency After Hours phone. If you do not have this number, now is a good time to review your initial welcome email, or ask for a copy by emailing support@hostnetworks.com.au. During the public holiday weekend rates for Remote Hands and Escorted Access will apply.

Host Networks wishes all of our customers a safe and relaxing Australia day. 


Kind regards,

Host Networks NOC

e: support@hostnetworks.com.au
w: https://hostnetworks.com.au/
t: https://twitter.com/HostNetworks
f: https://facebook.com/HostNetworksAU
Read more »



Dec
8
Office Hours Holiday Season 2020
Posted by NOC Desk Monitors on 08 December 2020 05:13 PM
Dear Customers,

Our office will be closed from the close of business on Friday the 18th of December 2020 through Friday the 1st of January 2021 for the Christmas and New Year's holiday period.

Our NOC staff will continue to monitor the facilities and network during this period. Any provisioning of services will not be started until Monday the 4th of January 2021. If you require any emergency Remote Hands or Escorted Access during this time, please follow standard procedures by filling out the appropriate form on our website https://www.hostnetworks.com.au/support/forms followed by calling our Emergency After Hours phone. If you do not have this number, now is a good time to review your initial welcome email or ask for a copy by emailing support@hostnetworks.com.au. During the public holidays weekend rates for Remote Hands and Escorted Access will apply.

Host Networks wishes all of our customers a safe and relaxing holiday.

Important Dates:
Last day open in 2020 is 18/12/2020.
Regular office hours resume 04/01/2021.


Kind regards,

Host Networks NOC
Ph: (07) 3118 5449
support@hostnetworks.com.au
https://www.hostnetworks.com.au/



Helpful Links:

https://status.hostnetworks.com.au

https://tools.hostnetworks.com.au/

https://www.facebook.com/hostnetworksau
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Sep
29
Office Hours - Closed Monday 5th of October 2020
Posted by NOC Desk Monitors on 29 September 2020 04:53 PM
Dear Customers,

Our office will be closed on Monday the 5th of October for the Queen's Birthday (QLD) public holiday.

Our NOC staff will continue to monitor the facilities and network during this period. Any provisioning of services will not be started until Tuesday the 6th. If you require emergency Remote Hands or Escorted Access during this time, please follow standard procedures by filling out the appropriate form on our website (https://www.hostnetworks.com.au/support/forms), followed by calling our Emergency After Hours phone. If you do not have this number, now is a good time to review your initial welcome email, or ask for a copy by emailing support@hostnetworks.com.au. During the public holiday weekend rates for Remote Hands and Escorted Access will apply.

Host Networks wishes all of our customers a safe and relaxing long weekend.


Kind regards,

Host Networks NOC

e: support@hostnetworks.com.au
w: https://hostnetworks.com.au/
t: https://twitter.com/HostNetworks
f: https://facebook.com/HostNetworksAU
Read more »



Sep
1
Scheduled Network Maintenance Wednesday 2nd September - Friday 4th September
Posted by Bob Woolley on 01 September 2020 03:58 AM
Dear Customers,


As part of our ongoing network upgrades and maintenance we will be performing hardware replacement on our redundant core routers in Brisbane.
During this maintenance window individual devices will be replaced, we do not anticipate any interruption to network traffic during this time. Due to the topology of our network we anticipate that you will see brief periods of routing changes and small changes to site latency during this window. These upgrades are being performed by Host Networks senior technicians and also vendor support technicians who will be assisting with the upgrades.


If you are using our Dedicated servers, Cloud servers, Shared co-location or Web-hosting your service will not be affected due to Host Networks redundant network topology.

If you use BGP routing to connect with AS4851 (for eg co-location customers), it is important that you check your network configuration to ensure that you are using more than a single BGP session with Host Networks (AS4851). This will ensure that your services remain online throughout these scheduled works. Only one router will be worked on at any one time. All maintenance works will be performed outside of core business hours to minimise the effect of these changes.

Host Networks are able to confirm received routes or any other technical details for your BGP sessions, please contact our NOC team (simply reply to this notification) if you would like to perform further checks.


Live updates for the start and completion of each upgrade event will be posted on our @HostNetworks twitter account.
https://twitter.com/hostnetworks


Devices affected:
- Brisbane Router 1 (BNE1-RTR1)
- Brisbane Router 2 (BNE1-RTR2)


The works have been scheduled as follows:

Services affected: BGP Sessions with Host Networks AS4851

Start Time: Wednesday 2nd September 8PM AEST (GMT +10)
End Time: Friday 4th September 2AM AEST (GMT +10) 



Kind Regards,
Host Networks NOC

e: support@hostnetworks.com.au
w: https://hostnetworks.com.au/
t: https://twitter.com/HostNetworks
f: https://facebook.com/HostNetworksAU
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Aug
10
Office Hours - Closed Friday 14th of August 2020
Posted by NOC Desk Monitors on 10 August 2020 04:20 PM
Dear Customers,

Our office will be closed on Friday the 14th of August for the Queensland Ekka public holiday.

Our NOC staff will continue to monitor the facilities and network during this period. Any provisioning of services will not be started until Monday the 17th. If you require emergency Remote Hands or Escorted Access during this time, please follow standard procedures by filling out the appropriate form on our website (https://www.hostnetworks.com.au/support/forms), followed by calling our Emergency After Hours phone. If you do not have this number, now is a good time to review your initial welcome email, or ask for a copy by emailing support@hostnetworks.com.au. During the public holiday weekend rates for Remote Hands and Escorted Access will apply.

Host Networks wishes all of our customers a safe and relaxing long weekend.


Kind regards,

Host Networks NOC

e: support@hostnetworks.com.au
w: https://hostnetworks.com.au/
t: https://twitter.com/HostNetworks
f: https://facebook.com/HostNetworksAU
Read more »