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Knowledgebase : Email
Please take a look at out step-by-step video tutorials on how to set up an email account on your computer. You can veiw the tutorials here.   Also please read your account activation welcome email which will include your specific settings such as u...
The following steps explain how to test the connection to a mail server. When an email is sent or received the information is sent across a specific route called a port. If the port being used is blocked, either by a firewall or your Internet Service Prov...
The error _'503 valid RCPT command must precede DATA'_ means that you have not checked your email prior to trying to send your email within 30 minutes. Most email programs will automatically try to check for new emails on the server prior to sending. ...
Each control panel uses a different format as the username. Please verify that you are using the format listed below for you control panel.   For each example we will use the username 'fred' and the domain name of 'yourdomain.com' Please chang...
In majority of cases where email has been working fine and suddenly you can no longer send emails and receive an error similar to:   Task 'mail.yourdomain.com.au - Sending and Receiving' reported error (0x80042109) : 'Outlook is unable to connec...
Due to the way Helm works, mail space is treated separately to the limits of disk space included in the plan. Each domain receives a 100MB quotaƂ for mail storage. Unfortunately at this point in time this cannot be adjusted on a per domain basis. **UP...