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Knowledgebase : Sales/Presales Questions
No, Host Networks is not a reseller of hosting services. We build, own and operate our own 'real' High-End Servers for hosting your sites on our own network.
If you require additional resources (such as Disk Space, Bandwidth, Databases, FTP Accounts and Mailboxes), you will need to upgrade to the next plan. If you are on the highest plan, we can then custom tailor a unique plan for you. If upgrading before...
All of our MySQL servers, across all of our different control panels allow for remote access of the database. You can set up remote access by adding the remote IP that you wish to access the database from, to the database username, via your web-based cont...
Yes - any domain extension can be hosted. Some people still believe that to host a .com, you can only do this in the USA, or to host a .co.uk you can only do this in the UK. That is incorrect, todays name servers will handle any extension.
Yes, all our accounts feature their own CGI-BIN and can run PHP scripts. We do monitor for scripts that are written poorly (such as chat rooms) as this may affect the performance of not only your site, but all the other sites on the same server. Ple...
Yes - This is called Domain Parking (or Pointing). Domain parking is perfect for those that may have a .com.au and .com domain and require them to both go to the same site. Domain Parking is set up within your control panel. Please watch our video tutor...
Yes you can upgrade/downgrade between plans provided they are the same control panel. For example to change from a AC-100 plan to a AC-500 plan. To change to another type of product, for example AC-100 (cPanel) to AD-100 (DirectAdmin) this will require ...
We do not normally install scripts. However If you cannot install the script or the script requires files to be placed in areas on the server that you do not have access to, we are able to provide you an installation service which is charged at $66/hr (in...
We receive many emails asking if there are any Anti-Virus/Anti-Spam solutions on the servers, then again we receive many emails asking us not to have any Anti-Virus/Anti-Spam solutions on our servers as well. It is a hard to please both at the one time, h...
Yes, each type of hosting account we offer includes statistics. Please see the feature listing under the platform you are interensted in.
We specialise in providing quality hosting, dedicated servers and co-location. We leave development of websites to those that specialise in it.
Yes, Host Networks owns all it's hardware. Including servers, switches, routers, power distribution systems and more... We only utilise top quality hardware from leading manufactures such as APC, Cisco, HP, Supermicro and Tyan.
We do not allow Telnet or run Telnet on our servers, as it is a very unsecure protocol. SSH is provided as a jailed shell upon request for on AC-250 and above cPanel plans only. Users requesting SSH will be closely monitored. To request SSH access, p...
This is dependant on what payment method you select. If you are paying via credit card your account will be set up between 1-12 hours. If you are paying via Direct Deposit, we will require that you inform us of your deposit so we can keep an eye out ...
In the event that you require your site to be restored from backup (for example, you accidently deleted some folders and did not have a local backup), a service charge of $66 (including GST) applies for a technician to do this for you.   We highl...
Every plan, excluding email only plans, include FTP (File Transfer Protocol) access. Further details on howto connect to your site via FTP are included in your welcome email.
Host Networks utilises High-End Supermicro SuperServers and Blades with SAS (Serial Attached SCSI) based SAN (Storage Area Network). Each server includes as a minimum: Dual mirrored (RAID1) hot-swappable hard drives: In the event of 1 hard drive failing...
A secure server certificate is an externally authorised certificate that assures your web site visitors that: The information they provide is encrypted and therefore useless to anyone who maliciously intercepts it. The information they provide will b...
Shared (also called virtual) web hosting is where a web server is shared among many sites. Each site gets their own allotted space on the server and the servers resources (CPU, Memory etc) are shared between all users. Unless a web site is exceptional...
We accept the following payment options: CREDIT CARDS - VISA AND MASTERCARD Our preferred choice of payment is via credit card. Your account will be automatically debited to your credit card. DIRECT DEPOSIT You are able to pay directly into our b...
We provide 24/7 support via our online Help Desk system. The help desk is manned at all times. We currently do not offer phone support due to the cost of manning a call centre, unknown fluctuation of calls (as there is no trend in when people require supp...
Yes, you have the option of using the www infront or not. For example you can type either www.hostnetworks.com or just hostnetworks.com - either will work.