Knowledgebase: Dedicated Servers
OS (Operating System) Restores
Posted by Help Desk (6) on 14 September 2005 12:57 AM
In the event you require your operating system to be reinstalled the following procedure applies:

Lodge a ticket in the Dedicated Server section of the helpdesk with the time you prefer for this to be performed. Please note that charges do apply, please see the dedicated server page on the web site for current pricing and you will need to agree to the charges. If your drive has failed due to corruption/segmentation faults, we will try a fsck (Linux) / chkdsk (Windows) first prior to reinstalling the OS. We try and maintain stock on a variety of drive sizes however alternative sizes may be needed for emergencies.

An option to try before reinstalling the operating system is for those highly experienced to try and repair the problem using KVM over IP (if you do not have access to your server via SSH/Terminal Services etc). Please see the dedicated server page for pricing on KVM over IP rental, or if you have purchased access to KVM over IP when you signed up for your server, please lodge a ticket requesting access.

Only 1 Hard Drive Installed:
If you have only 1 hard drive and require to keep the data. You will need to purchase another hard drive from us to install the OS on. Prices are identical to the additional hard drive prices found on the dedicated server online quote page. Should your previous drive be healthy, we recommend using this as a backup drive once you have moved your data across to the new drive. If the previous drive proves to be faulty you will not be charged for the replacement hard drive.

Data Recovery:
If you do not have backups and cannot obtain data from your drive, we can arrange for your drive to be sent to a data recovery facility on your behalf. A local 24x7 service is available for emergencies (approx. $500/hr after hours).

Common reasons for drive corruption:
Probably the biggest reason for drive corruption we see is customers not performing FSCK (File System Check) on Linux based servers and CHKDSK (Check Disk) along with defrag on Windows based servers. This combined with frequent rebooting normally ends up with segmentation faults, corrupt boot loaders, file system errors, blue screen of deaths and so on. We recommend a check at least once every 6 months. After all these drives work a lot harder than most desktops.
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