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Apr
26
Office Hours - Closed Monday 1st May
Posted by Aaron Lyons on 26 April 2017 02:32 PM

Dear Customers,

 

Our office will be closed on Monday 1st of May for the Labour Day public holiday. 

Our NOC staff will continue to monitor the facilities and network during this period. Any provisioning of services over this period will not be started until Tuesday 2nd of May, this includes cross connects. If you require any emergency Remote Hands or Escorted Access during this time, please follow standard procedures by filling out the appropriate form on our website (https://www.hostnetworks.com.au/support/forms), followed by calling our Emergency After hours phone. If you do not have this number, now is a good time to review your initial welcome email or ask for a copy of it by emailing support@hostnetworks.com.au. During the public holidays weekend rates for Remote Hands and Escorted Access will apply.

Host Networks wishes all of our customers a safe and happy holiday.

 

Kind regards,


Host Networks NOC

Ph: (07) 3118 5449
support@hostnetworks.com.au
https://www.hostnetworks.com.au/

 

Helpful Links:
https://status.hostnetworks.com.au
https://tools.hostnetworks.com.au/
https://www.facebook.com/hostnetworksau
https://twitter.com/HostNetworks


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Apr
21
Office hours - Closed Tuesday 25th April
Posted by Aaron Lyons on 21 April 2017 03:00 PM

Dear Customers,

 

Our office will be closed on Tuesday the 25th of April for the Anzac Day public holiday.

Our NOC staff will continue to monitor the facilities & network during this period. Any provisioning of services over this period will not be started until Wednesday 26th of April, this includes cross connects. If you require any emergency Remote Hands or Escorted Access during this time, please follow standard procedures by filing the appropriate form on our website (https://www.hostnetworks.com.au/support/forms), followed by calling our Emergency After hours phone. If you do not have this number, now is a good time to review your initial welcome email, or ask for a copy of it by emailing support@hostnetworks.com.au. During the public holidays weekend rates for Remote Hands & Escorted Access will apply.

Host Networks wishes all of our customers a safe holiday.

 

Warm regards,
Host Networks NOC

Ph: (07) 3118 5449
support@hostnetworks.com.au
https://www.hostnetworks.com.au/

 

Helpful Links:
https://status.hostnetworks.com.au
https://tools.hostnetworks.com.au/
https://www.facebook.com/hostnetworksau
https://twitter.com/HostNetworks


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Apr
5
Urgent Cloud Maintenance - Service Disruption 2.30AM AEST
Posted by Bob Woolley on 05 April 2017 01:52 AM

Due to an issue which has been detected within our cloud storage infrastructure during routine backend upgrades, some customer Virtual Servers will be required to shutdown and restart during a maintenance window tonight to allow for a reset of our storage controllers.
This action is most regrettable but performing this action quickly is desirable as to minimise the risk posed by this error. Host Networks staff are working with our vendors to both monitor this reset and also to ensure that this behaviour is not repeated in future.

Our staff will be performing graceful shutdowns on the affected Virtual Servers and checking once rebooted to ensure that your server is operating as expected.
If you have any open files we recommend logging into your VS and ensuring your environment is ready for a graceful shutdown.


Devices affected:
- Host Networks Cloud - kvm_zone

Start: 02:30 AM, Wednesday 5th April 2017 AEST
End: 03:30 AM, Wednesday 5th April 2017 AEST


Regards,
Host Networks NOC
support@hostnetworks.com.au


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Mar
31
Office Hours - Closed Fri 14th April to Monday 17th April
Posted by Aaron Lyons on 31 March 2017 02:38 PM

Dear Customers,

Our office will be closed on Friday the 14th of April to Monday 17th of April for the Easter public holidays.

Our NOC staff will continue to monitor the facilities & network during this period. Any provisioning of services over this period will not be started until Tuesday 18th of April, this includes cross connects. If you require any emergency Remote Hand's or Escorted Access during this time, please follow standard procedures by filing the appropriate form on our website (https://www.hostnetworks.com.au/support/forms), followed by calling our Emergency After hours phone. If you do not have this number, now is a good time to review your initial welcome email, or ask for a copy of it by emailing support@hostnetworks.com.au. During the public holidays weekend rates for Remote Hand's and Escorted Access will apply.

Host Networks wishes all of our customers a safe and relaxing long weekend.


Kind regards,

Host Networks NOC

Ph: (07) 3118 5449
support@hostnetworks.com.au
https://www.hostnetworks.com.au/

 

Helpful Links:

https://status.hostnetworks.com.au

https://tools.hostnetworks.com.au/

https://www.facebook.com/hostnetworksau

https://twitter.com/HostNetworks


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Feb
27
Cloud CP Emergency Maintenance 27th Feb 2017
Posted by Bob Woolley on 27 February 2017 08:18 PM

Dear Customers,

 

Our Cloud Control Panel (CP) located at cloud.hostnetworks.com.au is currently undergoing emergency maintenance, we are working to restore access to the CP as soon as possible. 

Start: 7:30 PM AEST, Monday 27th February 2017

ETR: 9.30 PM AEST, Monday 27th February 2017

 We apologise for any inconvenience this may cause, should you experience any difficulties accessing these services beyond the outage window please do not hesitate to contact us for further assistance.

 

Kind Regards,

Host Networks NOC


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