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Apr
27
Office Hours - Closed Monday 3rd May 2021
Posted by NOC Desk Monitors on 27 April 2021 02:22 PM
Dear Customers,

Our office will be closed on Monday the 3rd of May for the Labour Day (QLD) public holiday.

Our NOC staff will continue to monitor the facilities and network during this period. Any provisioning of services will not be started until Tuesday the 4th. If you require emergency Remote Hands or Escorted Access during this time, please follow standard procedures by filling out the appropriate form on our website (https://www.hostnetworks.com.au/support/forms), followed by calling our Emergency After Hours phone. If you do not have this number, now is a good time to review your initial welcome email, or ask for a copy by emailing support@hostnetworks.com.au. During the public holiday weekend rates for Remote Hands and Escorted Access will apply.

Host Networks wishes all of our customers a safe and relaxing long weekend.


Kind regards,

Host Networks NOC

e: support@hostnetworks.com.au
w: https://hostnetworks.com.au/
t: https://twitter.com/HostNetworks
f: https://facebook.com/HostNetworksAU
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Apr
22
Office Hours - Closed Monday 26th April
Posted by Bob Woolley on 22 April 2021 01:11 PM
Dear Customers,

Our office will be closed on Monday 26th April for the Anzac Day public holiday.

Our NOC staff will continue to monitor the facilities and network during this period. Any provisioning of services over will not be started until Tuesday 27th April. If you require any emergency Remote Hands or Escorted Access during this time, please follow standard procedures by filling out the appropriate form on our website (https://www.hostnetworks.com.au/support/forms), followed by calling our Emergency After Hours phone. If you do not have this number, now is a good time to review your initial welcome email, or ask for a copy of it by emailing support@hostnetworks.com.au. During the public holidays weekend rates for Remote Hands and Escorted Access will apply.

Host Networks wishes all of our customers a safe and relaxing holiday.


Kind regards,

Host Networks NOC



Ph: (07) 3118 5449
support@hostnetworks.com.au
https://www.hostnetworks.com.au/



Helpful Links:

https://status.hostnetworks.com.au

https://tools.hostnetworks.com.au/

https://www.facebook.com/hostnetworksau

https://twitter.com/HostNetworks
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Mar
29
Office hours - Closed Friday 2nd April to Monday 5th April
Posted by Bob Woolley on 29 March 2021 10:27 AM
Dear Customers,

Our office will be closed on Friday the 2nd of April to Monday 5th of April for the Easter public holidays.

Our NOC staff will continue to monitor the facilities and network during this period. Any provisioning of services over this period will not be started until Tuesday 6th of April. If you require any emergency Remote Hands or Escorted Access during this time, please follow standard procedures by filling out the appropriate form on our website (https://www.hostnetworks.com.au/support/forms), followed by calling our Emergency After Hours phone. If you do not have this number, now is a good time to review your initial welcome email, or ask for a copy of it by emailing support@hostnetworks.com.au. During the public holidays weekend rates for Remote Hands and Escorted Access will apply.

Host Networks wishes all of our customers a safe and relaxing long weekend.


Kind regards,

Host Networks NOC



Ph: (07) 3118 5449
support@hostnetworks.com.au
https://www.hostnetworks.com.au/



Helpful Links:

https://status.hostnetworks.com.au

https://tools.hostnetworks.com.au/

https://www.facebook.com/hostnetworksau

https://twitter.com/HostNetworks
Read more »



Feb
16
Scheduled Network Maintenance Tuesday 23rd - Thursday 25th February 2021
Posted by NOC Desk Monitors on 16 February 2021 05:55 PM
Dear Customers,

As part of our ongoing network upgrades and maintenance we will be performing hardware replacement on our redundant equipment at our Sydney POP.
During these upgrades individual devices will be replaced, we do not anticipate any interruption to network traffic during this time.
Due to the topology of our network we anticipate that you will see brief periods of routing changes and small changes to site latency during this window only (<50ms variation).


Type: Scheduled works - Hazard notice only

Start: 07:00 PM, Tuesday 23rd February 2021 AEST

End: 02:00 AM, Thursday 25th February 2021 AEST


Only one device will be worked on at any one time. All maintenance works will be performed outside of core business hours to minimise the effect of these changes.

Host Networks network engineers and our vendor support contractors will be on-site in both Sydney and Brisbane during these operations.
Our @HostNetworks Twitter feed will provide live updates as the work is completed.


Kind regards,
Host Networks NOC

e: support@hostnetworks.com.au
w: https://hostnetworks.com.au/
t: https://twitter.com/HostNetworks
f: https://facebook.com/HostNetworksAU
Read more »



Jan
21
Office Hours - Closed Tuesday 26th January 2021
Posted by Bob Woolley on 21 January 2021 03:21 PM
Dear Customers,


Our office will be closed on Tuesday the 26th of January for the Australia Day public holiday. 

Our NOC staff will continue to monitor the facilities and network during this period. Any provisioning of services will not be started until Wednesday the 27th of January. If you require any emergency Remote Hands or Escorted Access during this time, please follow standard procedures by filling out the appropriate form on our website (https://www.hostnetworks.com.au/support/forms), followed by calling our Emergency After Hours phone. If you do not have this number, now is a good time to review your initial welcome email, or ask for a copy by emailing support@hostnetworks.com.au. During the public holiday weekend rates for Remote Hands and Escorted Access will apply.

Host Networks wishes all of our customers a safe and relaxing Australia day. 


Kind regards,

Host Networks NOC

e: support@hostnetworks.com.au
w: https://hostnetworks.com.au/
t: https://twitter.com/HostNetworks
f: https://facebook.com/HostNetworksAU
Read more »