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Dec
13
Office Hours - Holiday Period 2017
Posted by Aaron Lyons on 13 December 2017 04:50 PM

Dear Customers,


Our office will be closed from close of business on Friday 22nd of December through Monday 1st of January for the holiday period.

Our NOC staff will continue to monitor the facilities and network during this period. Any provisioning of services over this period will not be started until Tuesday 2nd of January, including cross connects. If you require any emergency Remote Hands or Escorted Access during this time, please follow standard procedures by filling out the appropriate form on our website (https://www.hostnetworks.com.au/support/forms), followed by calling our Emergency After hours phone. If you do not have this number, now is a good time to review your initial welcome email or ask for a copy of it by emailing support@hostnetworks.com.au. During the public holidays weekend rates for Remote Hands and Escorted Access will apply.

Host Networks wishes all of our customers a safe and happy holiday.


Important Dates: Last day open is 22/12/2017, first day back is 02/01/2018.


Kind regards,

Host Networks NOC

Ph: (07) 3118 5449
support@hostnetworks.com.au
https://www.hostnetworks.com.au/

Helpful Links:
https://status.hostnetworks.com.au
https://tools.hostnetworks.com.au/
https://www.facebook.com/hostnetworksau
https://twitter.com/HostNetworks


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Dec
4
Incident report of Unscheduled partial network disruption 2017-12-04 10:18 - AEST
Posted by Nicholas Meredith on 04 December 2017 04:16 PM
Incident report of Unscheduled partial network disruption 2017-12-04 10:18 - AEST


Start:  2017-12-04 10:18 AM
Finish: 2017-12-04 10:44 AM


10:18:45 AM AEST: An erroneous ingress packet storm originating from a QLD Peering IX hit our primary Brisbane router.

By 10:20:15 AM this traffic had overloaded the routing engine process, acting as an inbound DoS which caused multiple neighbouring BGP sessions to time out.

An update announcing the network disruption that had been identified was tweeted to https://twitter.com/HostNetworks at 10:27 AM.

While sessions were beginning to recover, another packet storm DoSed the routing engine processes again as our NOC were taking action to deactivate the source of the flooding.

10:30:02 AM: More aggressive packet flooding limits were applied to ensure a repeat occurrence such as this can no longer trigger a Denial of Service to routing functionality.

10:33:51 AM: NOC staff monitored as affected BGP sessions were re-establishing connectivity and routing paths were re-installing into the FIB.

10:39:36 AM: Several BGP sessions on our primary Brisbane router flapped due to the excess load which the routing engine services had been put under.

10:39:39 AM: BGP neighbor session states re-stabilised as more sessions continued to be restored.

10:44 AM: Our NOC observed all disrupted connections had now restored, as we continued to monitor to ensure stability.

10:54 AM: After 10 minutes of route stability we tweeted an update confirming normal network connectivity had been restored.


Regards,

Nick Meredith
Host Networks NOC
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Sep
25
Office Hours - Closed Monday 2nd October
Posted by Bob Woolley on 25 September 2017 07:32 PM

Dear Customers,

 

Our office will be closed on Monday 2nd October for the Queens Birthday public holiday (QLD). Our NOC staff will continue to monitor the facilities & network during this period.

Any provisioning of services over this period will not be started until Tuesday 3rd October, this includes cross connects. If you require any emergency Remote Hand's or Escorted Access during this time, please follow standard procedures by filing the appropriate form in our helpdesk, followed by calling our Emergency After hours phone. If you do not have this number, now is a good time to review your initial welcome email, or ask for a copy of it by emailing support@hostnetworks.com.au. Weekend rates for Remote Hand's & Escorted Access will apply on Monday.

 

Regards,

Host Networks NOC
Ph: (07) 3118 5449
support@hostnetworks.com.au
https://www.hostnetworks.com.au/

 

Status page: https://status.hostnetworks.com.au

Tools page: https://tools.hostnetworks.com.au

Twitter: https://twitter.com/@hostnetworks

Facebook: https://www.facebook.com/hostnetworksau


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Sep
15
Traffic Disruptions to 53 Brandl Street
Posted by Bob Woolley on 15 September 2017 04:55 PM

Dear Customers,



Queenslands Department of Transport and Main Roads will be performing road works on Brandl Street from the 18th to the 19th of September.
These works may cause delays when visiting our facility as there will be changed road conditions (Lane closures and speed reductions) - so we ask that you please drive safely.

Please contact our support team if you have any questions about these works.


Kind regards,

Host Networks NOC


Ph: (07) 3118 5449
support@hostnetworks.com.au
https://www.hostnetworks.com.au/




Helpful Links:
https://status.hostnetworks.com.au
https://tools.hostnetworks.com.au/
https://www.facebook.com/hostnetworksau
https://twitter.com/HostNetworks


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Aug
8
Office Hours - Closed Wednesday 16th August
Posted by Aaron Lyons on 08 August 2017 12:37 PM

Dear Customers,

Our office will be closed on Wednesday 16th of August for the Brisbane Ekka public holiday.

Our NOC staff will continue to monitor the facilities and network during this period. Any provisioning of services over this period will not be started until Thursday 17th of August, this includes cross connects. If you require any emergency Remote Hands or Escorted Access during this time, please follow standard procedures by filling out the appropriate form on our website (https://www.hostnetworks.com.au/support/forms), followed by calling our Emergency After hours phone. If you do not have this number, now is a good time to review your initial welcome email or ask for a copy of it by emailing support@hostnetworks.com.au. During the public holidays weekend rates for Remote Hands and Escorted Access will apply.

Host Networks wishes all of our customers a safe and happy holiday.

 

Kind regards,

Host Networks NOC


Ph: (07) 3118 5449
support@hostnetworks.com.au
https://www.hostnetworks.com.au/

 

Helpful Links:
https://status.hostnetworks.com.au
https://tools.hostnetworks.com.au/
https://www.facebook.com/hostnetworksau
https://twitter.com/HostNetworks


Read more »