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Aug
20
Scheduled Network Maintenance Monday 20th August - Monday 27th August
Posted by Bob Woolley on 20 August 2018 04:55 PM
Dear Customers,


Due to recent stability issues on our primary Juniper routers, we have been instructed by the vendor to change to a new firmware version. This change will help to resolve the fault experienced with the route process daemon (RPD). Performing firmware upgrades on our routers will require a scheduled period of downtime to perform these upgrades and confirm functionality before restoring the router into our network. Due to the importance of this work we are scheduling these upgrades as soon as is reasonably practical. These upgrades are being performed by Host Networks senior technicians and also vendor support technicians who will be onsite assisting with the upgrades.

If you are using our Dedicated servers, Cloud servers, Shared co-location or Web-hosting your service will not be affected due to Host Networks redundant network topology.

If you use BGP routing to connect with AS4851 (ie Some co-location customers), it is important that you check your network configuration to ensure that you are using more than a single BGP session with Host Networks (AS4851). This will ensure that your services remain online throughout these scheduled works as only one router per site will be upgraded on each scheduled date. Host Networks will be able to confirm received routes or any other technical details for your BGP sessions, please contact our NOC team (simply reply to this notification) if you would like to perform further checks.

Live updates for the start and completion of each upgrade event will be posted on our @HostNetworks twitter account.
https://twitter.com/hostnetworks


Devices affected:
- Brisbane Router 1 (BNE1-RTR1)
- Brisbane Router 2 (BNE1-RTR2)
- Sydney Router 1 (SYD1-RTR1)
- Sydney Router 2 (SYD1-RTR2)


The works have been scheduled as follows:

Services affected: BGP Sessions with Host Networks AS4851

Start Time: Monday 20th August 10PM AEST (GMT +10)
End Time: Tuesday 21st August 2AM AEST (GMT +10) 
Duration: 4 Hours 
Devices: 
BNE1-RTR2

Start Time: Thursday 23rd August 10PM AEST (GMT +10) 
End Time: Friday 24th August 2AM AEST (GMT +10)
Duration: 4 Hours 
Devices:
BNE1-RTR1
SYD1-RTR2

Start Time: Monday 27th August 10PM AEST (GMT +10) 
End Time: Tuesday 28th August 2AM AEST (GMT +10)
Duration: 4 Hours 
Devices:
SYD1-RTR1



Kind Regards,
Host Networks NOC

e: support@hostnetworks.com.au
w: https://hostnetworks.com.au/
t: https://twitter.com/HostNetworks
f: https://facebook.com/HostNetworksAU
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Aug
8
Office Hours - Closed Wednesday 15th August
Posted by Bob Woolley on 08 August 2018 05:08 PM

Dear Customers,

Our office will be closed on Wednesday 15th of August for the Brisbane Ekka public holiday.

Our NOC staff will continue to monitor the facilities and network during this period. Any provisioning of services over this period will not be started until Thursday 16th of August, this includes cross connects. If you require any emergency Remote Hands or Escorted Access during this time, please follow standard procedures by filling out the appropriate form on our website (https://www.hostnetworks.com.au/support/forms), followed by calling our Emergency After hours phone. If you do not have this number, now is a good time to review your initial welcome email or ask for a copy of it by emailing support@hostnetworks.com.au. During the public holidays weekend rates for Remote Hands and Escorted Access will apply.

Host Networks wishes all of our customers a safe and happy holiday.

 

Kind regards,

Host Networks NOC


Ph: (07) 3118 5449
support@hostnetworks.com.au
https://www.hostnetworks.com.au/

 

Helpful Links:
https://status.hostnetworks.com.au
https://tools.hostnetworks.com.au/
https://www.facebook.com/hostnetworksau
https://twitter.com/HostNetworks


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Apr
30
Office Hours - Closed Monday 7th May
Posted by Bob Woolley on 30 April 2018 08:39 PM

Dear Customers,

Our office will be closed on Monday 7th of May for the Labour Day public holiday. 

Our NOC staff will continue to monitor the facilities and network during this period. Any provisioning of services over this period will not be started until Tuesday 8th of May, this includes cross connects. If you require any emergency Remote Hands or Escorted Access during this time, please follow standard procedures by filling out the appropriate form on our website (https://www.hostnetworks.com.au/support/forms), followed by calling our Emergency After hours phone. If you do not have this number, now is a good time to review your initial welcome email or ask for a copy of it by emailing support@hostnetworks.com.au. During the public holidays weekend rates for Remote Hands and Escorted Access will apply.

Host Networks wishes all of our customers a safe and happy holiday.

 

Kind regards,


Host Networks NOC

Ph: (07) 3118 5449
support@hostnetworks.com.au
https://www.hostnetworks.com.au/

 

Helpful Links:
https://status.hostnetworks.com.au
https://tools.hostnetworks.com.au/
https://www.facebook.com/hostnetworksau
https://twitter.com/HostNetworks


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Apr
18
Office hours - Closed Wednesday 25 April
Posted by Aaron Lyons on 18 April 2018 05:08 PM

Dear Customers,

Our office will be closed on Wednesday 25 April for the Anzac Day public holiday.

Our NOC staff will continue to monitor the facilities and network during this period. Any provisioning of services over will not be started until Thursday 26 April. If you require any emergency Remote Hands or Escorted Access during this time, please follow standard procedures by filling out the appropriate form on our website (https://www.hostnetworks.com.au/support/forms), followed by calling our Emergency After Hours phone. If you do not have this number, now is a good time to review your initial welcome email, or ask for a copy of it by emailing support@hostnetworks.com.au. During the public holidays weekend rates for Remote Hands and Escorted Access will apply.

Host Networks wishes all of our customers a safe and relaxing holiday.


Kind regards,

Host Networks NOC



Ph: (07) 3118 5449
support@hostnetworks.com.au
https://www.hostnetworks.com.au/



Helpful Links:

https://status.hostnetworks.com.au

https://tools.hostnetworks.com.au/

https://www.facebook.com/hostnetworksau

https://twitter.com/HostNetworks


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Mar
27
Office Hours - Closed Friday 30th March to Monday 2nd April
Posted by Aaron Lyons on 27 March 2018 04:14 PM

Dear Customers,

Our office will be closed on Friday the 30th of March to Monday 2nd of April for the Easter public holidays.

Our NOC staff will continue to monitor the facilities and network during this period. Any provisioning of services over this period will not be started until Tuesday 3rd of April. If you require any emergency Remote Hands or Escorted Access during this time, please follow standard procedures by filling out the appropriate form on our website (https://www.hostnetworks.com.au/support/forms), followed by calling our Emergency After Hours phone. If you do not have this number, now is a good time to review your initial welcome email, or ask for a copy of it by emailing support@hostnetworks.com.au. During the public holidays weekend rates for Remote Hands and Escorted Access will apply.

Host Networks wishes all of our customers a safe and relaxing long weekend.


Kind regards,

Host Networks NOC

Ph: (07) 3118 5449
support@hostnetworks.com.au
https://www.hostnetworks.com.au/

 

Helpful Links:

https://status.hostnetworks.com.au

https://tools.hostnetworks.com.au/

https://www.facebook.com/hostnetworksau

https://twitter.com/HostNetworks


Read more »