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Sep
29
Office Hours - Closed Monday 5th of October 2020
Posted by NOC Desk Monitors on 29 September 2020 04:53 PM
Dear Customers,

Our office will be closed on Monday the 5th of October for the Queen's Birthday (QLD) public holiday.

Our NOC staff will continue to monitor the facilities and network during this period. Any provisioning of services will not be started until Tuesday the 6th. If you require emergency Remote Hands or Escorted Access during this time, please follow standard procedures by filling out the appropriate form on our website (https://www.hostnetworks.com.au/support/forms), followed by calling our Emergency After Hours phone. If you do not have this number, now is a good time to review your initial welcome email, or ask for a copy by emailing support@hostnetworks.com.au. During the public holiday weekend rates for Remote Hands and Escorted Access will apply.

Host Networks wishes all of our customers a safe and relaxing long weekend.


Kind regards,

Host Networks NOC

e: support@hostnetworks.com.au
w: https://hostnetworks.com.au/
t: https://twitter.com/HostNetworks
f: https://facebook.com/HostNetworksAU
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Sep
1
Scheduled Network Maintenance Wednesday 2nd September - Friday 4th September
Posted by Bob Woolley on 01 September 2020 03:58 AM
Dear Customers,


As part of our ongoing network upgrades and maintenance we will be performing hardware replacement on our redundant core routers in Brisbane.
During this maintenance window individual devices will be replaced, we do not anticipate any interruption to network traffic during this time. Due to the topology of our network we anticipate that you will see brief periods of routing changes and small changes to site latency during this window. These upgrades are being performed by Host Networks senior technicians and also vendor support technicians who will be assisting with the upgrades.


If you are using our Dedicated servers, Cloud servers, Shared co-location or Web-hosting your service will not be affected due to Host Networks redundant network topology.

If you use BGP routing to connect with AS4851 (for eg co-location customers), it is important that you check your network configuration to ensure that you are using more than a single BGP session with Host Networks (AS4851). This will ensure that your services remain online throughout these scheduled works. Only one router will be worked on at any one time. All maintenance works will be performed outside of core business hours to minimise the effect of these changes.

Host Networks are able to confirm received routes or any other technical details for your BGP sessions, please contact our NOC team (simply reply to this notification) if you would like to perform further checks.


Live updates for the start and completion of each upgrade event will be posted on our @HostNetworks twitter account.
https://twitter.com/hostnetworks


Devices affected:
- Brisbane Router 1 (BNE1-RTR1)
- Brisbane Router 2 (BNE1-RTR2)


The works have been scheduled as follows:

Services affected: BGP Sessions with Host Networks AS4851

Start Time: Wednesday 2nd September 8PM AEST (GMT +10)
End Time: Friday 4th September 2AM AEST (GMT +10) 



Kind Regards,
Host Networks NOC

e: support@hostnetworks.com.au
w: https://hostnetworks.com.au/
t: https://twitter.com/HostNetworks
f: https://facebook.com/HostNetworksAU
Read more »



Aug
10
Office Hours - Closed Friday 14th of August 2020
Posted by NOC Desk Monitors on 10 August 2020 04:20 PM
Dear Customers,

Our office will be closed on Friday the 14th of August for the Queensland Ekka public holiday.

Our NOC staff will continue to monitor the facilities and network during this period. Any provisioning of services will not be started until Monday the 17th. If you require emergency Remote Hands or Escorted Access during this time, please follow standard procedures by filling out the appropriate form on our website (https://www.hostnetworks.com.au/support/forms), followed by calling our Emergency After Hours phone. If you do not have this number, now is a good time to review your initial welcome email, or ask for a copy by emailing support@hostnetworks.com.au. During the public holiday weekend rates for Remote Hands and Escorted Access will apply.

Host Networks wishes all of our customers a safe and relaxing long weekend.


Kind regards,

Host Networks NOC

e: support@hostnetworks.com.au
w: https://hostnetworks.com.au/
t: https://twitter.com/HostNetworks
f: https://facebook.com/HostNetworksAU
Read more »



Apr
29
Office Hours - Closed Monday 4th of May 2020
Posted by NOC Desk Monitors on 29 April 2020 04:35 PM
Dear Customers,

Our office will be closed on Monday the 4th of May for the Queensland Labour Day public holiday.

Our NOC staff will continue to monitor the facilities and network during this period. Any provisioning of services will not be started until the next day, Tuesday the 5th. If you require emergency Remote Hands or Escorted Access during this time, please follow standard procedures by filling out the appropriate form on our website (https://www.hostnetworks.com.au/support/forms), followed by calling our Emergency After Hours phone. If you do not have this number, now is a good time to review your initial welcome email, or ask for a copy by emailing support@hostnetworks.com.au. During the public holiday weekend rates for Remote Hands and Escorted Access will apply.

Host Networks wishes all of our customers a safe and relaxing long weekend.


Kind regards,

Host Networks NOC

e: support@hostnetworks.com.au
w: https://hostnetworks.com.au/
t: https://twitter.com/HostNetworks
f: https://facebook.com/HostNetworksAU
Read more »



Apr
15
Scheduled Network Hazard Works 22nd March
Posted by Bob Woolley on 15 April 2020 03:21 PM
Dear Customers,

One of our upstream network providers has scheduled maintenance works for the purpose of "Planned network upgrade work to manage capacity".

During this window our redundant network will continue to provide connectivity to all of our customers, we do not anticipate any interruption to network traffic during this time.

You may notice routing path changes and latency may increase slightly during this window.


Type: Scheduled works - Hazard notice only

Start: 05:00 AM, Wednesday 22th March 2020 AEST

End: 06:00 AM, Wednesday 22nd March 2020 AEST


Host Networks network engineers will be monitoring our network behaviour during this external maintenance window.


Kind Regards,
Host Networks NOC

e: support@hostnetworks.com.au
w: https://hostnetworks.com.au/
t: https://twitter.com/HostNetworks
f: https://facebook.com/HostNetworksAU
Read more »