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May
13
Scheduled Network Maintenance Wednesday 1st June to Saturday 4th June
Posted by Bob Woolley on 13 May 2022 12:11 PM
Dear Customers,


As part of our ongoing network upgrades and maintenance we will be performing hardware replacement on our redundant aggregation routers in Brisbane.
During this maintenance window individual devices will be replaced, we do not anticipate any interruption to network traffic during this time. These upgrades are being performed by Host Networks senior technicians.

If you are using our Dedicated servers, Cloud servers, Shared co-location or Web-hosting your service will not be affected due to Host Networks redundant network topology.

If you use BGP routing, or a HSRP redundant gateway to connect with AS4851 (for eg co-location customers), it is important that you check your network configuration to ensure that you are using both redundant paths that are available to connect to Host Networks (AS4851). This will ensure that your services remain online throughout these scheduled works. Only one router will be worked on at any one time. All maintenance works will be performed outside of core business hours to minimise the effect of these changes.

Host Networks are able to confirm received routes or any other technical details for your BGP sessions, please contact our NOC team (simply reply to this notification) if you would like to perform further checks.

The works will be performed during a 10PM to 4AM window on three consecutive nights, Wed 1st June to Friday 3rd June.

Live updates for the start and completion of each upgrade event will be posted on our @HostNetworks twitter account.
https://twitter.com/hostnetworks


Devices affected:
- Brisbane Agg 1 (BNE1-AGG1)
- Brisbane Agg 2 (BNE1-AGG2)



The works have been scheduled as follows:

Start Time: Wednesday 1st June 10PM AEST (GMT +10)
End Time: Thursday 2nd June 4AM AEST (GMT +10)

Start Time: Thursday 2nd June 10PM AEST (GMT +10)
End Time: Friday 3rd June 4AM AEST (GMT +10)

Start Time: Friday 3rd June 10PM AEST (GMT +10)
End Time: Saturday 4th June 4AM AEST (GMT +10)



Kind Regards,
Host Networks NOC

e: support@hostnetworks.com.au
w: https://hostnetworks.com.au/
t: https://twitter.com/HostNetworks
f: https://facebook.com/HostNetworksAU
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Apr
26
Office Hours - Closed Monday 2nd May 2022
Posted by NOC Desk Monitors on 26 April 2022 05:02 PM
Dear Customers,

Our office will be closed on Monday the 2nd of May for the Labour Day public holiday (QLD).

Our NOC staff will continue to monitor the facilities and network during this period. Any provisioning of services will not be started until Tuesday the 3rd. If you require emergency Remote Hands or Escorted Access during this time, please follow standard procedures by filling out the appropriate form on our website (https://www.hostnetworks.com.au/support/forms), followed by calling our Emergency After Hours phone. If you do not have this number, now is a good time to review your initial welcome email, or ask for a copy by emailing support@hostnetworks.com.au. During the public holiday weekend rates for Remote Hands and Escorted Access will apply.

Host Networks wishes all of our customers a safe and relaxing long weekend.


Kind regards,

Host Networks NOC

e: support@hostnetworks.com.au
w: https://hostnetworks.com.au/
t: https://twitter.com/HostNetworks
f: https://facebook.com/HostNetworksAU
Read more »



Apr
21
Office Hours - Closed Monday 25th April 2022
Posted by NOC Desk Monitors on 21 April 2022 06:06 PM
Dear Customers,

Our office will be closed on Monday 25th of April for the Anzac Day public holiday.

Our NOC staff will continue to monitor the facilities and network during this period. Any provisioning of services over will not be started until Tuesday 26th of April. If you require any emergency Remote Hands or Escorted Access during this time, please follow standard procedures by filling out the appropriate form on our website (https://www.hostnetworks.com.au/support/forms), followed by calling our Emergency After Hours phone. If you do not have this number, now is a good time to review your initial welcome email, or ask for a copy by emailing support@hostnetworks.com.au. During the public holiday weekend rates for Remote Hands and Escorted Access will apply.

Host Networks wishes all of our customers a safe and relaxing holiday.


Kind regards,

Host Networks NOC


Ph: (07) 3118 5449
support@hostnetworks.com.au
https://www.hostnetworks.com.au/


Helpful Links:

https://status.hostnetworks.com.au

https://tools.hostnetworks.com.au/

https://www.facebook.com/hostnetworksau

https://twitter.com/HostNetworks
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Apr
11
Office hours - Closed Friday 15th April to Monday 18th April 2022
Posted by NOC Desk Monitors on 11 April 2022 02:39 PM
Dear Customers,

Our office will be closed on Friday 15th of April through Monday 18th of April for the Easter public holidays.

Our NOC staff will continue to monitor the facilities and network during this period. Any provisioning of services over this period will not be started until Tuesday 19th of April. If you require any emergency Remote Hands or Escorted Access during this time, please follow standard procedures by filling out the appropriate form on our website (https://www.hostnetworks.com.au/support/forms), followed by calling our Emergency After Hours phone. If you do not have this number, now is a good time to review your initial welcome email, or ask for a copy of it by emailing support@hostnetworks.com.au. During the public holidays weekend rates for Remote Hands and Escorted Access will apply.

Host Networks wishes all of our customers a safe and relaxing long weekend.


Kind regards,

Host Networks NOC



Ph: (07) 3118 5449
support@hostnetworks.com.au
https://www.hostnetworks.com.au/



Helpful Links:

https://status.hostnetworks.com.au

https://tools.hostnetworks.com.au/

https://www.facebook.com/hostnetworksau

https://twitter.com/HostNetworks
Read more »



Jan
24
Office Hours - Closed Wednesday 26th of January 2022
Posted by NOC Desk Monitors on 24 January 2022 02:22 PM
Dear Customers,

Our office will be closed on Wednesday the 26th of January for the Australia Day public holiday.

Our NOC staff will continue to monitor the facilities and network during this period. Any provisioning of services will not be started until Thursday the 27th of January. If you require emergency Remote Hands or Escorted Access during this time, please follow standard procedures by filling out the appropriate form on our website (https://www.hostnetworks.com.au/support/forms), followed by calling our Emergency After Hours phone. If you do not have this number, now is a good time to review your initial welcome email, or ask for a copy by emailing support@hostnetworks.com.au. During the public holiday weekend rates for Remote Hands and Escorted Access will apply.

Host Networks wishes all of our customers a safe and relaxing holiday.


Kind regards,

Host Networks NOC

e: support@hostnetworks.com.au
w: https://hostnetworks.com.au/
t: https://twitter.com/HostNetworks
f: https://facebook.com/HostNetworksAU
Read more »